Jeni's Splendid Ice Creams

Patrick S a month ago

Very good ice cream and tons of interesting flavors to choose from, best to try a bunch (free spoon samples) and then pick.

Corinne Martin a month ago

We are from Columbus, OH so are major Jeni’s fans and believe Jeni’s is a place that prides itself on excellent products and customer service. But our experience at the Rittenhouse location tonight was terrible. While the ice cream was, as usual, outstanding, the service was extremely disappointing. We arrived an hour before closing and were perfectly happy to wait in the line that went out the door. However, we were frustrated when we realized there were at least three employees present but only one actually serving customers. Faith, our excellent server, was upbeat and efficient but could not keep up with the growing line. As she waited on each customer (serving the role of greeter, scooper, AND checkout), two other employees blatantly ignored customers and continued to rudely move down their closing checklist activities—all an hour before closing and with a line of customers out the door. We waited almost 40 minutes to finally get our ice cream. Again, the ice cream is excellent but this location has lost my business. We regularly stay at the Motto down the street but will find a new spot for ice cream.

Anthony Fratto 3 months ago

Really delicious ice cream very reasonably priced and they have all sorts of flavors that you usually can't get at other ice cream places that are unique the customer service is second to none they let me sample a bunch of different ice creams and make recommendations I would highly recommend

Clara 6 months ago

Food: 4/5. I love the unique flavors, and the amount of variety there is. They are all different and delicious in their own ways. My personal favorite is the brambleberry crisp! The only reason I’d give it a 4 instead of a 5 for the store itself is that the ice cream shop is on the much pricier side, and their pints are the same price as their 2-3 scoop options. I now opt to buy them by the pint. Service: 5/5. Everyone here is always so upbeat and friendly. They let you try as many flavors as you want which is so nice, and they are so patient and quick as you try a bunch! Atmosphere: 5/5 It is very bright and vibey in here! There are standing counters you can eat at and it is overall nice. Highly recommend this spot if you are around the area! A unique and delicious ice cream shop, just keep in mind that it is on the pricier side.

Trishana Gordon 6 months ago

I came here to enjoy the warm weather and decided to treat myself to a waffle cone with a scoop of Queen Charlotte Sponge Cake and Gooey Butter Cake. The server was incredibly helpful and patient while I decided on my flavors, and they were also very knowledgeable about the ingredients in each option. It made the experience even better.